Dental office life
10 Questions to Build Rapport With New Patients
July 27, 2015 | Callie WardAs the person who is often greeting new patients, I have, over time come up with some go-to questions to ask in order to begin building a relationship. I find that when I have these questions in my back pocket … Read More
Why Today’s Dental Insurance Sucks for Patients and Dentists
July 16, 2015 | Bob Bowers 1Every individual has an oral environment and subgingival and supragingival biofilm that is as specific to them as their fingerprint. For that reason, each and every patient requires an oral care regimen and often a restorative treatment plan that is … Read More
Combat the Value Myth: Who Do You Think You Are?
July 6, 2015 | Chris Moriarity 1If you missed it, you need to check out Why Creating Value is a Myth.
Let’s get right to the point. Every time a patient with a nice car, $200 jeans and an iPhone balks at a treatment plan…we get … Read More
Three Resume Red Flags You Can’t Afford to Ignore
June 29, 2015 | Laura HatchThe hiring process seems to be moving along well, and you’ve got a promising pile of applications that you may want to consider. Now that you’ve narrowed down the initial influx of candidates, weeding out the ones that are obviously … Read More
Why ‘Creating Value’ is a Myth
June 23, 2015 | Chris Moriarity 4Let’s get right to the point. Every time a patient with a nice car, $200 jeans and an iPhone balks at a treatment plan…we get mad. Sometimes, downright angry!
“You need to create value!” says every non-helpful person … Read More
The Dental Office Hierarchy Told In Awkward Family Photos
June 18, 2015 | ReminMediaThere is a problem that not many people want to talk about: the unspoken hierarchy in the dental office. To put it bluntly, the dental assistant is usually the lowest wo(man) on the totem pole, making the issue more evident … Read More
The Dirtiest Word in the English Language is Not the ‘F’ Word
June 15, 2015 | Jonathan EngelI am not a prude, I do cuss at times, sometimes probably too much. But in all deference to the F word, the dirtiest word(s) in the English Language are actually personal responsibility. Give me a chance to elaborate here.
One Hiring Strategy I Guarantee You Aren’t Considering but Should
June 11, 2015 | Laura Hatch 1Listen closely to this piece of hiring advice, because you may not hear it anywhere else.
When you have a pool of good candidates and are looking to narrow down the options, take a hard look at the home … Read More
Navigate the Rough Waters of the Insured/Non-Insured Patient Mix Like a Pro
June 8, 2015 | Vicki McManusThe perception that being a full fee-for-service practice is the golden ticket to a great business is a widespread myth in our industry. “All my cash-flow problems would be solved if I didn’t have to deal with insurance!” Come on, … Read More
Dear Dentist: An open letter from your dental insurance “partner”
June 1, 2015 | Bob Bowers 1Dear Participating Dentist,
This letter is to address some of the complaints we have received lately from our participating dentists with regard to our dental insurance business practices.
1. Yes, we decline valid pre-authorizations and claims on purpose.