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Dental office life

10 Questions to Build Rapport With New Patients

July 27, 2015 |

As the person who is often greeting new patients, I have, over time come up with some go-to questions to ask in order to begin building a relationship. I find that when I have these questions in my back pocket … Read More

Why Today’s Dental Insurance Sucks for Patients and Dentists

July 16, 2015 | 1

Every individual has an oral environment and subgingival and supragingival biofilm that is as specific to them as their fingerprint. For that reason, each and every patient requires an oral care regimen and often a restorative treatment plan that is … Read More

Combat the Value Myth: Who Do You Think You Are?

July 6, 2015 | 1

If you missed it, you need to check out Why Creating Value is a Myth.

Let’s get right to the point. Every time a patient with a nice car, $200 jeans and an iPhone balks at a treatment plan…we get … Read More

Three Resume Red Flags You Can’t Afford to Ignore

June 29, 2015 |

The hiring process seems to be moving along well, and you’ve got a promising pile of applications that you may want to consider. Now that you’ve narrowed down the initial influx of candidates, weeding out the ones that are obviously … Read More

Why ‘Creating Value’ is a Myth

June 23, 2015 | 4

Let’s get right to the point. Every time a patient with a nice car, $200 jeans and an iPhone balks at a treatment plan…we get mad. Sometimes, downright angry!



“You need to create value!” says every non-helpful person … Read More

The Dental Office Hierarchy Told In Awkward Family Photos

June 18, 2015 |

There is a problem that not many people want to talk about: the unspoken hierarchy in the dental office. To put it bluntly, the dental assistant is usually the lowest wo(man) on the totem pole, making the issue more evident … Read More

The Dirtiest Word in the English Language is Not the ‘F’ Word

June 15, 2015 |

I am not a prude, I do cuss at times, sometimes probably too much.  But in all deference to the F word, the dirtiest word(s) in the English Language are actually personal responsibility.  Give me a chance to elaborate here.

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One Hiring Strategy I Guarantee You Aren’t Considering but Should

June 11, 2015 | 1

Listen closely to this piece of hiring advice, because you may not hear it anywhere else.


When you have a pool of good candidates and are looking to narrow down the options, take a hard look at the home … Read More

Navigate the Rough Waters of the Insured/Non-Insured Patient Mix Like a Pro

June 8, 2015 |

The perception that being a full fee-for-service practice is the golden ticket to a great business is a widespread myth in our industry. “All my cash-flow problems would be solved if I didn’t have to deal with insurance!” Come on, … Read More

Dear Dentist: An open letter from your dental insurance “partner”

June 1, 2015 | 1

Dear Participating Dentist,

This letter is to address some of the complaints we have received lately from our participating dentists with regard to our dental insurance business practices.


1. Yes, we decline valid pre-authorizations and claims on purpose.

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