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Dental office life

Hedonic adaptation and the happiness treadmill

March 26, 2015 | 1

A sign in a window read: “Right now someone with less than you, is happy.”


I’ll admit, for bumper-sticker psychology this ranks pretty high. From a young age, we’re conditioned to compare our happiness to the assumed happiness of … Read More

65% of dentists are wrong about their dental lab…are you one of them?

March 24, 2015 | 1

Police in Springfield, OH, responded to a call about a man who had been shooting a gun repeatedly. After apprehending the man, they searched his home and made an unlikely discovery in the basement: what looked to be an illegal dental laboratory. … Read More

When to let a patient walk out, even if you need the money

March 19, 2015 |

Dental school prepared us to manage things like gum disease, caries, and prepare teeth for crowns and bridges, but what it didn’t teach us was the hard stuff.


Like when to let a patient walk out the door even … Read More

6 Things the Dental Team Expects From Their Leader

March 10, 2015 | 1

Human beings are complex, and leading a group of people is not for the faint of heart, the spineless, the heartless or the unkind. With the multiplicity of the human personality, how does one navigate the needs of their team while … Read More

7 Tips to Eliminating Hygiene No-Shows

March 2, 2015 |

Nothing destroys practice productivity like appointment no-shows. Here are 7 steps to eliminating appointment breakage.



Have a goal

You know what would be really boring? Watching a football game that had no end zones and no scoreboard. Make a … Read More

Dear team: An open letter from your hygienist

January 30, 2015 | 17

To my dentist, my office manager, and my scheduling coordinator…I love you guys but, we’ve got to have a “come to Jesus” about some things before I lose my damn mind…Puhleeze for the love of all things sterile:


1. … Read More

How to develop an Ideal Patient Profile to attract the right patients to your practice

January 28, 2015 | 1

One of the few things my wife and I do NOT see eye to eye on is how to go shopping.  When I go shopping I know exactly what I am going to purchase, the brand, the model, and the … Read More

8 reasons Dr. Kutsch’s team sticks with him…(one for 33 years!)

January 27, 2015 |

Dr. Kutsch surveyed his team (many of them have been with him for over 22 years) to find out why they have stayed so long.  Their responses offer insight into how to build a team that wants to stay with you.

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