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7 Tips to Eliminating Hygiene No-Shows

March 2, 2015 |

Nothing destroys practice productivity like appointment no-shows. Here are 7 steps to eliminating appointment breakage.



Have a goal

You know what would be really boring? Watching a football game that had no end zones and no scoreboard. Make a … Read More

Empty Yesterdays and the Law of Diminishing Intent

February 17, 2015 | 1

“You pile up enough tomorrows and you’ll find you’ve collected a lot of empty yesterdays” ~ Harold Hill


In 1996, I saw a production of Meredith Wilson’s ‘The Music Man,’ and this quote seared into my psyche.


It … Read More

Are you a dental discount addict?

February 17, 2015 | 3

Most businesses have a goal of staying in business; things like retention, word of mouth, trust, and a respectable reputation are important to them. But, they send a different message when they choose to play the discount manipulation game with … Read More

Why damn good dentists become Doomsday Preppers (and how to make sure it does not happen to you)

February 10, 2015 |

Well, the news is out. The golden days of dentistry are over. Time to pack up, turn it in and dust off the ol’ resume- and I hear Starbucks is hiring, so that’s nice.




Most people would … Read More

Dear team: An open letter from your hygienist

January 30, 2015 | 17

To my dentist, my office manager, and my scheduling coordinator…I love you guys but, we’ve got to have a “come to Jesus” about some things before I lose my damn mind…Puhleeze for the love of all things sterile:


1. … Read More

What can you learn from this epic Yelp review?

January 29, 2015 |

When I came across this review on Yelp I just HAD to contact the reviewer…I mean what kind of experience must you have to take the time to write such a thing?  Turns out- a pretty bad one. John F. … Read More

How to develop an Ideal Patient Profile to attract the right patients to your practice

January 28, 2015 | 1

One of the few things my wife and I do NOT see eye to eye on is how to go shopping.  When I go shopping I know exactly what I am going to purchase, the brand, the model, and the … Read More

5 pitfalls of the struggling practice…and how to avoid them

January 28, 2015 |

In 15 years working in the dental field I have talked with thousands of dentists. Some doctors I meet are having the time of their lives, growing their practices, working with their teams, and loving life. Others seem to be 1 … Read More

8 reasons Dr. Kutsch’s team sticks with him…(one for 33 years!)

January 27, 2015 |

Dr. Kutsch surveyed his team (many of them have been with him for over 22 years) to find out why they have stayed so long.  Their responses offer insight into how to build a team that wants to stay with you.

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6 ways to improve your dental Facebook page to get more patients

January 21, 2015 |

81% of adults are on the internet. The largest social media outlet used is Facebook. I think we can all agree that if you aren’t paying much attention to your practice Facebook account, it is probably time to start.  Using … Read More