Latest
Why In-Office Financing Makes $ense
May 11, 2015 | David Porritt“Two little mice fell in a bucket of cream. The first mouse quickly gave up and drowned. The second mouse, wouldn’t quit. He struggled so hard that eventually he churned that cream into butter and crawled out. As of this … Read More
Why trying to hire the perfect employee is a huge mistake
May 7, 2015 | Laura HatchHow many perfect people do you imagine are scanning ads for dental jobs? If you guessed somewhere between zero and few, you are right. Managers make the mistake of writing job ads to attract the perfect employee when they should … Read More
What to do about crazy patient complaints
May 4, 2015 | Melissa MeskuA patient in Florida came to her dentist complaining of a burning mouth the day after he placed her new dentures. Her dentist knew burning mouth syndrome (BMS) may have nothing to do with dental work so was confident insisting the … Read More
A controversial hiring strategy that actually works
April 29, 2015 | Laura Hatch 1Most dentists and dental office managers know that hiring and retaining great employees is the key to success for any dental office. But exactly how to make that happen seems like a mystery. Is it really just a question of … Read More
10 Surefire Tips for Front Desk Greatness
April 27, 2015 | Christine TaxinYou are the face of the business. You are the first person potential patients encounter when considering making an appointment. You are the voice over the phone, the smile at the desk and the encourager at the other end of … Read More
5 Issues That Get in the Way of Hiring Good Employees
April 23, 2015 | Laura HatchMy background is in the corporate world. I’ve worked in sales, management, recruiting and human resources. When my husband wanted me to come to work in his dental office I did a lot of research. I learned very quickly the … Read More
Reclaim Your Sanity as a Leader with this 3 Part Strategy
April 21, 2015 | Vicki McManusThere comes a point in nearly every dental practice owner’s career when the rat maze is just too long, and the bit of cheese you find tucked in the corner is no longer satisfying. If you’ve experienced the wrong end of … Read More
Xylitol: Your New Friend with Benefits
April 16, 2015 | Ryan HoganWhat if I told you that your one night stand could actually turn into a long-term relationship? Years from now you could be looking back saying to yourself, “Wow, I’m so happy I picked up the gift that just keeps … Read More
Rotten Apples Sink
April 13, 2015 | Chris MoriarityAbout a year ago I was on flight to NYC. Now, like most business travelers I’m not generally one for chit-chat, however, the gentleman seated next to me looked like he’d been beaten with sack of door knobs and it … Read More
Real Challenges of an Office Manager
April 9, 2015 | Laura HatchWe would like to welcome our newest contributor, Laura Hatch! Here is Part 1 of her series on finding rock star front office employees.
I would like to start by stating the fact that I am a dental office … Read More