3 Shocking Things Dental Offices Still Aren’t Doing

With 2016 on horizon, many offices are looking back on what went well, what didn’t go well, or maybe asking what the hell happened in 2015.

In an effort to kick 2016 off on the right foot I’ve created a … Read More

The 12 Days of Dentistmas

This time of year is full of excitement and chaos. Everyone is anticipating time off with family and that means things can get a little crazy around the office. To make your day a little brighter today we thought you might enjoy a … Read More

Confessions of a Bad Dental Patient

Do you have a patient ranking system in your office? You know, like “A” patients always show up, need extensive work and pay on time; “B” patients usually show up, need some work and pay on time and “C” patients … Read More

Hiring Rock Star Employees Part 9: Your Secret Weapon for the In-Person Interview

Now that you’ve narrowed it down to a few great candidates, the moment of truth is here: your potential new team member is walking into the office.

But if you’re thinking this is the moment of reckoning, when you’ll … Read More

6 Reasons You Should Offer Facial Enhancements to Your Patients

 From an outside perspective, dentists are thought of as the men and women who know teeth. We’re generalized and often minimized as knowing crowns, cuspids, and cavities; and sometimes the pigeonholing isn’t only done by our patients- we do it … Read More

Three Resume Red Flags You Can’t Afford to Ignore

The hiring process seems to be moving along well, and you’ve got a promising pile of applications that you may want to consider. Now that you’ve narrowed down the initial influx of candidates, weeding out the ones that are obviously … Read More

The Dental Office Hierarchy Told In Awkward Family Photos

There is a problem that not many people want to talk about: the unspoken hierarchy in the dental office. To put it bluntly, the dental assistant is usually the lowest wo(man) on the totem pole, making the issue more evident … Read More

10 Surefire Tips for Front Desk Greatness

You are the face of the business.  You are the first person potential patients encounter when considering making an appointment.  You are the voice over the phone, the smile at the desk and the encourager at the other end of … Read More

Rotten Apples Sink

About a year ago I was on flight to NYC. Now, like most business travelers I’m not generally one for chit-chat, however, the gentleman seated next to me looked like he’d been beaten with sack of door knobs and it … Read More

What is on Dr. Kutsch’s must-read list?

I have many passions in my life. Dentistry, research, writing, playing banjo; but one of my passions that keeps all others fueled is my constant need to learn.  I have always been one to seek out experts and try and … Read More