How to be the ‘Amazon Prime’ of Dental Care

One of the most incredible shifts in the customer/service realm has been the success of Amazon Prime. Amazon took what was merely a transactional relationship with its customers and flipped the relationship into what is known as a known asset.

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10 Dental Patients That Suck the Life Out of Me

Don’t get me wrong, most of the time I love my patients. I am thankful for anyone who chooses to walk through my office door and put their trust in me and my team. However…by the time Thursday rolls around, … Read More

Consistent Persuasion: How to Use the Principle of Consistency to Get Your Dental Patients Better Care

Use Cialdini’s principle of persuasion to give your dental patients better care. Here are three easy ways to get started today.

Since I learned how to use the Cialdini Method of ethical persuasion, I’ve found a number of ways … Read More

What You Don’t Know About Motivational Interviewing, But Should: Interview with Lynn Carlisle

Q: Can you give our readers a brief synopsis of Motivational Interviewing?

A:  Motivational Interviewing was originated by William Miller, Ph.D. in the early 1980’s. Miller was a psychologist whose early training was in client-centered therapy and cognitive-behavioral approaches. He … Read More

3 Tips to Better Your Case Presentation Skills

Mandy, a hygienist for the last 10 years, was not looking forward to her day at the office.

Every day she goes through the same routine: Oral assessment, discuss outstanding treatment plan, hear ‘no’ from the patient to scheduling … Read More

Throw(way)back Thursday: I Bet You Didn’t Know This About Plaque

As dental professionals we are always working to educate our patients about the mouth-body connection and about the complexity of the dental biofilm. This TED Talk will blow you away at what archeologists are finding out about ancient disease through the study … Read More

Need a Monday pick-me-up? Start here, then drink all the coffee.

Do you ever notice how great Mondays can be?  Yeah right, you hate Mondays. Mondays seem more like this than anything:

via GIPHY

The fact is that I love Mondays!  Mondays I get to have a call with my group of … Read More

Trying to Come to Terms with the P Word? Take a Tip From the Gynecologist!

Why are we so damn scared to use the P word with our patients?

The American Academy of Periodontology reports that half of Americans aged 30 or older has periodontitis, the more advanced form of periodontal disease. This equals approximately … Read More

Take This Tip From the Denver Broncos and Increase Your Production

What did you think about the Super Bowl?  I know the assumption around my house was Carolina was going to win the game. Carolina has had an incredible season and my husband thought for sure that they would win. What happened was not … Read More

Dear Patient, I’m not the asshole you think I am. Sincerely, your Dentist

Dear dental patient,

Most of the dental professionals I know are normal, nice regular people. It is a shame that the general public thinks it is okay to despise a group of people based on their profession, but historically groups … Read More