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About Laura Hatch

Laura Hatch

Hi, I’m Laura Hatch, Contributor for Remin Media

I am a dental office manager and a trainer at heart that loves to help dental teams, especially at the front desk become Dental Office Rock Stars.







  • Started from scratch two very successful dental office, one outside Baltimore MD and one now in San Diego.
  • Laura is the owner of Front Office Rocks, the leader in web-based front office training for dental practices, founded to help and train fellow dental practices and teams. She has managed two fee for service scratch practices, which under her management have both grown to million dollar production offices with a staff of 16 and average 80 new patients per month.
  • In my heart of hearts, I am a trainer – not a consultant.  I feel like I am meant to help as many front office staff as possible with great training so they can do their job more efficiently and effectively.
  • I love the Baltimore Ravens… I might be on the side of almost be fanatical about them (no pun intended).
  • I am an office manager first and foremost and love it. 
  • I am a very proud mom of two and happily married to an amazing dentist.
  • I talk a lot
  • I know I am a good trainer
  • I am good with people
  • I am good dealing with dentists
  • I can cross stitch- good skill to have for when I am old, I guess

Founding-Contributor Bronze-Contributor





Recent Posts
Hiring Rock Star Employees, Part 10: The Power of a First Impressions -

In the last installment of this series, I recommended that you give equal weight to the first impression of a candidate by your current staff..


Now that your staff has had a chance to weigh in, it’s time to ... Read More

Hiring Rock Star Employees Part 9: Your Secret Weapon for the In-Person Interview -

Now that you’ve narrowed it down to a few great candidates, the moment of truth is here: your potential new team member is walking into the office.


But if you’re thinking this is the moment of reckoning, when you’ll ... Read More

Hiring Rock Star Employees, Part 8: The One Thing You MUST Do During a Phone Interview -

If you’ve made it this far in the rock star hiring process, then you’ve finally got a promising job candidate on the phone. But before you dive into your usual phone interview process, stop for a moment to ask yourself ... Read More

Hiring Rock Star Employees: The Voicemail Test -

You’re more than halfway through the lengthy process of sorting through job candidates to find your newest rock star employee. After selecting a few applications that seem worthwhile, you might be thinking you’re ready to conduct a few phone interviews.

... Read More
Three Resume Red Flags You Can’t Afford to Ignore -

The hiring process seems to be moving along well, and you’ve got a promising pile of applications that you may want to consider. Now that you’ve narrowed down the initial influx of candidates, weeding out the ones that are obviously ... Read More

One Hiring Strategy I Guarantee You Aren’t Considering but Should -

Listen closely to this piece of hiring advice, because you may not hear it anywhere else.


When you have a pool of good candidates and are looking to narrow down the options, take a hard look at the home ... Read More

2 Things That Separate Rockstar Resumes from Rejected Resumes -

So you’ve put out a compelling job ad, and you’re getting a flood of fantastic resumes. Now you have a wonderful problem: how to narrow down to a few rock star candidates. Fortunately, there’s a relatively simple way to sift out the ... Read More

How to write a job ad that attracts rockstar applicants -

 It’s a simple rule: Boring job ads attract boring resumes. You’ve got to sell the opportunity and make the open position be the job that your perfect candidate has been waiting for.


The key to composing such an ad comes down ... Read More

Why trying to hire the perfect employee is a huge mistake -

How many perfect people do you imagine are scanning ads for dental jobs? If you guessed somewhere between zero and few, you are right. Managers make the mistake of writing job ads to attract the perfect employee when they should ... Read More

A controversial hiring strategy that actually works -

Most dentists and dental office managers know that hiring and retaining great employees is the key to success for any dental office. But exactly how to make that happen seems like a mystery. Is it really just a question of ... Read More